By 2025, Millennials will comprise three-quarters of the global workforce according to an EY report, Global Generations: A Global Study on Work-Life Challenges Across Generations (2015). Understanding what drives this generation will guide organisations on how best to attract millennials in the way that engages and retains them. The perfect place to start is through the careful design of the onboarding process, always considering their learning styles, priorities and expectations.
Here are 5 tips on how to do this:
- Simplify and Personalise the Onboarding Journey.
Tailoring the content of the onboarding programme to meet the Millennials’ individual needs and expectations is a good place to start. As part of the Netflix generation they are accustomed to receiving personalised content every step of the way. Take care of all administrative requirements prior to their first day as every new employee wants to arrive on their first day to a designated workspace with their PC/laptop, e-mail and internet access all set up.
- Provide Collaboration Opportunities
Millennials are highly collaborative individuals and actively seek out employment opportunities offering collaboration, team work and the opportunity to co-create with colleagues. Provide them with the opportunity to do so by:
- Involving theme in team projects right from the get-go,
- Design physical spaces which facilitate collaboration and creativity, providing the flexibility to move around and select workspaces conducive to the work at hand.
- Include Real-Time Feedback Mechanisms
Millennials are accustomed to continuous and in the moment feedback. Assign them a mentor or buddy during their first month on the job and to provide them with a sounding board and reliable source of feedback and guidance during this time of uncertainty. Company social network platforms can also help them to connect with colleagues, team members and managers to ask questions, share advice and get feedback on progress.
- Inspire them with Technology
Some ideas on how to do this:
- Use mobile technology to deliver bite-sized learning content at relevant touchpoints throughout the onboarding process. A mobile platform can also provide them with the tools to receive real-time, informal and frequent coaching and feedback.
- Create a podcast series dedicated to the onboarding journey.
- Use chatbots or AI to offer quick and easy access to key onboarding resources and solutions.
- Connect them to your Purpose, Values and Culture
Millennial employees live by a strong commitment to purpose and values which align with choice of employer. Use your onboarding programme to convey your sense of purpose and help them to discover early on whether or not your organisation is a good fit for them. Some ideas on how to do this are:
- Use current employees to share their stories on experiences that highlight the organisations purpose, values and corporate culture. Let them share their experiences of participating in organisational social projects, the emotional rewards and how to go about securing involvement.
- Encourage managers to support new employees by clearly relating to them how their objectives and daily tasks relate to organisational values and purpose. Ensure that your millennial recruits understand how they are contributing to the accomplishment of these objectives and values.
The Talent Hub International can assist you in designing customised Learning Paths, using Learning Paths International’s (www.learningpaths.com) methodology.
By Natanya Rutstein