Coaching Skills for Managers – 3 Essentials

By Natanya Rutstein Coaching is an essential leadership skill which demands that managers work in collaboration with their employees to explore and facilitate long-term growth and performance improvement. Getting it right is no simple task and requires much practice as well as developing a certain level of self-awareness and emotional intelligence on the part of[…]

Why it’s Time to Adopt a Coaching Style to Managing Employee Performance

By Natanya Rutstein The latest trends in performance management have seen a move in the direction of continuous feedback and coaching, replacing the more formal bi-annual performance review meetings. Whereas traditional performance management focuses on past performance and is often negative, frequent and in the moment one-to-one coaching conversations have shifted the focus to the[…]

Surviving and Thriving With Succession Planning

By Natanya Rutstein All too often a robust succession planning strategy is something which is sorely lacking in organisations across the globe. A 2020 Gartner research report reveals that only 50% of the approximately 2,800 leaders surveyed believed they are well-equipped with the right leadership bench strength and stability to lead their organization in the[…]


By Natanya Rutstein The onboarding of new employees is a journey which begins from the time the job offer is accepted and continues well into the first three months of employment. Despite a common misconception that it is HR’s responsibility to welcome, inform and guide these new hires, the role of the line manager and[…]

A, B & C Players in the time of COVID-19

By Susan London I was wondering with the world economies slowly opening up again and the impact of COVID-19 cutting into their revenues, how many businesses are reconsidering their available talent?  I have a suspicion that many businesses are too busy in survival mode to think about their current talent.  Let us take a step[…]

Stay Connected to Remote Employees

By Natanya Rutstein The newly accelerated Work from Home (WFH) business environment, accelerated by the COVID-19 pandemic, is a timely opportunity for managers to bolster connection with employees as well as hone their feedback and coaching skills. According to Gallup research “frequent conversations yield the biggest improvements in engagement. And remote workers are three times[…]


By Natanya Rutstein With the establishment of the Quality Council for Trades and Occupations (QCTO) in 2008 the aim was to move towards a National Quality Assurance System to ensure the standerdisation of all processes in respect of qualifications and part-qualifications for trades and occupations registered on the Occupational Qualifications Sub-Framework (OQSF). It has however[…]

What to expect from your SETA – 2020 to 2030

By Natanya Rutstein The New SETA landscape was ushered in on 1 April 2020 by the National Skills Development Plan 2030 (NSDP) and the re-establishment of the SETAs by the Department of Higher Education and Training. The NSDP largely encompasses the objectives of the National Development Plan (NDP) and the White Paper on Post School[…]