By Natanya Rutstein
Culture, technology & the physical workplace are the three factors that comprise the employee experience. Of the three, culture is by far the most intangible and pervasive, and is deeply nested in the way an organisation does things, the behaviours that it accepts or discourages. Culture is more of a feeling that is created within the organisation, both consciously and unconsciously.
Whether you realise it or not, the culture within your organisation is constantly evolving and establishing its influence on employee experience. So why not identify these cultural elements and unwritten rules and implement changes that will proactively shape them by design and create an awesome culture and great employee experiences,
Jacob Morgan in his book, “The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate”, has identified 10 elements that organisations can focus on to shape what he calls a “Celebrated Culture” and encourage awesome employee experiences. According to Morgan an organisation with a “Celebrated Culture will have the following elements present:
- A good brand image both internally and externally.
- Employees are made to feel valued through fair compensation and benefits, recognition for their work and are given a voice. Their feedback is encouraged, acknowledged and acted upon.
- Employees feel an alignment and connection to the organisation’s purpose.
- Communication and collaboration are encouraged and team work is a way of doing business.
- There is a respect for and a strong commitment to diversity and inclusion.
- Employees demonstrate their level of job satisfaction and commitment to the organisation by referring friends, colleagues or family for available job opportunities at the organisation.
- A commitment to continuous employee growth and development.
- Employees are treated fairly.
- A strong culture of coaching and mentoring by managers and executives.
- A commitment to both physical and mental employee health and wellness.
This is just the first in a series of blogs in which I will explore some ideas on how you can help your organisation to shape your cultural environment and create awesome employee experiences.