Has Employee Experience (EX) Replaced Employee Engagement?

Posted on by Elize

By Natanya Rutstein

image1

If you’re under the impression that EX is much the same as employee engagement and perhaps just new jargon being used in the human capital industry, think again! 

EX is a much broader concept and spans the entire employee experience at each stage of the employee lifecycle, encompassing both engagement and culture. EX looks at the full spectrum of workplace, HR, and management practices that may impact employees throughout their journey with an organisation.

According to the 2017 Deloitte’s Report on Global Human Capital Trends, “A productive, positive employee experience has emerged as the new contract between employer and employee. Just as marketing and product teams have moved beyond customer satisfaction to look at total customer experience, so is HR refocusing its efforts on building programs, strategies, and teams that understand

and continuously improve the entire employee experience.”

(https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2017/improving-the-employee-experience-culture-engagement.html)

Measuring EX

One of the most successful tools used to unveil the secrets of EX and reveal the true experiences of your employees through their own eyes is Employee Journey Mapping (EJM). An Employee Journey Map plots the journey employees take from the time of their first interaction with your organisation and then breaks it down into all of the relevant stages. This process enables the organisation to form a complete picture of the employees’ experiences at each stage of their journey.

Once you have a clear picture of the map you need to follow in order to make the journey as pleasant and enticing as possible, you can then begin to think about implementing Voice of Employee initiatives to gather real time feedback at each stage of the journey. Careful analysis of the data received will then arm you with the knowledge and insights essential to identifying current and potential roadblocks in the journey and to facilitate the changes your employees require, showing them that you are listening to what they are saying.

The Journey

An employee’s experiences with your organisation may begin long before their first day of work and their journey can in fact start with their exposure to your employer branding, a job ad, the application process, the interview and subsequent acceptance/rejection. Some other touchpoints to consider when mapping the employee journey are:

  • First day of work
  • Onboarding
  • Learning and development
  • Career planning
  • Team management
  • Promotions
  • Succession management
  • Job termination or retirement

By consciously tailoring and customising positive employee experiences throughout the employee journey, you will no doubt increase your chances of engaging and satisfying your workforce. This in turn will assist your organisation to attract, retain and develop the skilled workforce you require. A positive employee experience will also drive a successful and positive customer experience (CX). After all, a happy employee is a motivated employee willing to go the extra mile to delight your customers.

So, don’t delay! Start to map the journey and proactively design a positive experience for your employees.

References

Please follow and like us:
fb-share-icon
Tweet

126 thoughts on “Has Employee Experience (EX) Replaced Employee Engagement?”

  • Howdy! Do you know if they make any plugins to help with Search
    Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not
    seeing very good results. If you know of any please share.
    Thank you!

  • Hi! I’ve been reading your weblog for some time now and finally got the courage to
    go ahead and give you a shout out from Austin Tx!
    Just wanted to mention keep up the good
    job!

  • Pretty section of content. I just stumbled upon your blog and in accession capital to assert that I get actually enjoyed account
    your blog posts. Any way I’ll be subscribing to your augment and even I achievement you access consistently rapidly.

  • Howdy I am so excited I found your web site, I really found you by mistake, while I was browsing on Aol for something else, Anyways I am here
    now and would just like to say thank you for a tremendous post and
    a all round enjoyable blog (I also love the theme/design), I don’t have time
    to read it all at the moment but I have bookmarked it and also included your
    RSS feeds, so when I have time I will be back to read a great deal more, Please do keep up
    the superb b.

  • I’m not that much of a online reader to be honest but your sites
    really nice, keep it up! I’ll go ahead and bookmark your website to come back
    in the future. Cheers

  • Hey there, I think your blog might be having browser compatibility issues.
    When I look at your blog in Ie, it looks fine but when opening in Internet
    Explorer, it has some overlapping. I just wanted to give you a quick heads up!
    Other then that, awesome blog!

  • You are so interesting! I don’t think I have read through a single thing like
    that before. So wonderful to find someone with some unique thoughts on this subject.
    Seriously.. thank you for starting this up. This website is one thing that is
    required on the web, someone with some originality!

  • We’re a gaggle of volunteers and starting a brand new scheme
    in our community. Your website offered us with valuable info
    to work on. You’ve done an impressive activity and our whole neighborhood will likely be
    grateful to you.

  • Fantastic beat ! I would like to apprentice whilst you amend your
    website, how can i subscribe for a blog web site?
    The account aided me a applicable deal. I have
    been a little bit familiar of this your broadcast provided vivid transparent concept

  • Greetings! Very useful advice within this post!
    It is the little changes that produce the greatest changes.
    Thanks for sharing!

  • Wow, this post is fastidious, my younger sister is analyzing these things,
    thus I am going to let know her.

  • Hi, I think your blog might be having browser compatibility issues.
    When I look at your blog site in Opera, it looks fine but
    when opening in Internet Explorer, it has some overlapping.
    I just wanted to give you a quick heads up! Other then that, superb blog!

  • An outstanding share! I have just forwarded this onto a co-worker who
    was doing a little research on this. And he in fact bought me dinner due to the fact that I stumbled upon it for
    him… lol. So allow me to reword this….
    Thanks for the meal!! But yeah, thanks for spending the time to discuss this
    topic here on your web page.

  • Using Hashtags and Geotags: using a specific sort of
    Hashtags and Geotags enable Instagram algorithms to work
    for you and connect your account and Instagram users with related pursuits.
    Keeping track of the Instagram ctivity of your friends, followers
    and important others on Instagram was once pretty straightforward, due to the existence of the Instagram ‘following’ activity tab, which showed what these
    yyou comply with had lately commented, appreciated and the other Instagram customers that they themselves had not too long ago adopted.
    Nevertheless, also by publpishing enticing cntent material
    and engaging using them as much as you’ll be able to when you have 100,000 followers
    instantly, you’ve kept the work of keeping all of
    them. As quickly as Istarted utiloizing the next tips, I used to be able to develop faster than I ever expected.
    Your goal on Instagram needs to be to interact your current audience
    while rising your business’ following. With overr
    50 extremly skilled specialists, the motivation of working is all the time high, power that gets
    reciprocated while they serve their customers.
    While many are using Instagram to enjoy itts functionality this
    is definitely socializing with, djfferent individuals are using the woorking plwtform
    to market their businesses.

  • Today, I went to the beach with my kids. I found a sea shell and gave it to my 4 year old daughter and said
    “You can hear the ocean if you put this to your ear.” She put the shell to
    her ear and screamed. There was a hermit crab inside
    and it pinched her ear. She never wants to go back!
    LoL I know this is totally off topic but I had to tell someone!

  • I was curious if you ever considered changing the structure of your site?
    Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so
    people could connect with it better. Youve got an awful lot of text
    for only having one or two images. Maybe you could space it out better?

  • Hey would you mind sharing which blog platform you’re using?

    I’m planning to start my own blog in the near future but
    I’m having a hard time deciding between BlogEngine/Wordpress/B2evolution and Drupal.
    The reason I ask is because your layout seems different then most blogs and I’m looking for something completely unique.
    P.S My apologies for being off-topic but I had to ask!

  • I’m really enjoying the design and layout of your blog.

    It’s a very easy on the eyes which makes it much more pleasant for
    me to come here and visit more often. Did you hire out a designer to create your theme?
    Exceptional work!

  • Its like you read my mind! You seem to know a lot about
    this, like you wrote the book in it or something.
    I think that you could do with some pics to drive the
    message home a bit, but instead of that,
    this is magnificent blog. A fantastic read. I will
    certainly be back.

  • Everything is very open with a clear explanation of
    the challenges. It was truly informative. Your website is
    very useful. Thank you for sharing!

  • Have you ever thought about including a little bit more than just your articles?
    I mean, what you say is fundamental and all.
    However imagine if you added some great photos or videos to give your posts more, “pop”!
    Your content is excellent but with images and clips, this site could
    undeniably be one of the most beneficial in its niche.
    Excellent blog!

  • Excellent post. I was checking continuously this blog and I’m inspired!
    Very helpful information specially the final phase 🙂
    I care for such information a lot. I used to be seeking this particular
    information for a very lengthy time. Thanks and best of luck.

  • Hmm it appears like your site ate my first comment (it was super long) so I guess I’ll just sum it up what I submitted and say, I’m thoroughly enjoying your blog.
    I as well am an aspiring blog blogger but I’m still
    new to everything. Do you have any tips for beginner blog writers?

    I’d definitely appreciate it.

  • This is really interesting, You’re an excessively skilled blogger.

    I have joined your feed and sit up for in quest of more of your magnificent post.
    Additionally, I’ve shared your website in my social
    networks

  • I think this is one of the most important info for me.
    And i am glad reading your article. But should remark on few
    general things, The site style is ideal, the articles is really great :
    D. Good job, cheers

  • Ηowdy! Ꭲhis pߋst coսldn’t bｅ written much better!
    Lookіng through thiѕ article reminds me of my previous roоmmate!
    He continually kept talкing abօut this. I’ll forᴡard this article to him.
    Pretty suｒe һe’s going to havе a very good read. Thank you for
    sharing!

  • My coder is trying to persuade me to move to .net from PHP.

    I have always disliked the idea because of the costs.
    But he’s tryiong none the less. I’ve been using WordPress on numerous websites
    for about a year and am concerned about switching to another
    platform. I have heard fantastic things about blogengine.net.
    Is there a way I can import all my wordpress content into it?
    Any kind of help would be really appreciated!

  • This design is steller! You most certainly know how to keep a reader amused.
    Between your wit and your videos, I was almost moved to start
    my own blog (well, almost…HaHa!) Wonderful
    job. I really enjoyed what you had to say, and more than that, how you presented it.
    Too cool!

  • Can I just say what a relief to discover somebody that actually knows what
    they are discussing on the web. You definitely realize how
    to bring a problem to light and make it important. More people ought to read this and understand this side of your story.
    I was surprised that you aren’t more popular given that you certainly possess the gift.

  • You actually make it seem so easy with your
    presentation but I find this topic to be actually something which I think
    I would never understand. It seems too complicated
    and very broad for me. I am looking forward for your next post, I will
    try to get the hang of it!

  • I always used to read article in news papers but now as I am a
    user of net so from now I am using net for articles or reviews, thanks to web.

    Feel free to surf to my page – poker pulsa

  • I need to to thank you for this great read!! I absolutely loved every bit of it.

    I’ve got you bookmarked to check out new stuff you post…

  • Everything is very open with a precise description of the
    challenges. It was really informative. Your
    site is extremely helpful. Many thanks for sharing!

  • Hey exceptional website! Does running a blog such as this take
    a great deal of work? I’ve very little expertise in computer programming however I had been hoping to start my own blog in the near future.
    Anyways, should you have any ideas or tips for new blog owners please share.
    I understand this is off subject however I simply needed to ask.

    Thanks!

  • I every time used to read paragraph in news papers but now as I am a user of web so from now I am using net for
    posts, thanks to web.

  • I don’t know whether it’s just me or if everybody else encountering problems with your
    website. It appears as if some of the written text in your
    posts are running off the screen. Can somebody else please comment and let
    me know if this is happening to them as well? This may be a issue with my
    web browser because I’ve had this happen previously.
    Thanks

  • I loved as much as you will receive carried out right here.
    The sketch is tasteful, your authored subject matter stylish.
    nonetheless, you command get bought an edginess over that you
    wish be delivering the following. unwell unquestionably come further formerly again since exactly the same nearly very often inside case you shield this hike.

  • Undeniably believe that which you said. Your favorite justification appeared to
    be on the net the simplest thing to be aware of. I say
    to you, I certainly get irked while people consider worries that they plainly do
    not know about. You managed to hit the nail upon the top as well as defined out the whole thing
    without having side effect , people could take a signal.
    Will likely be back to get more. Thanks

  • Hey there! I just wanted to ask if you ever have any
    trouble with hackers? My last blog (wordpress) was hacked and
    I ended up losing a few months of hard work due to
    no backup. Do you have any methods to stop hackers?

  • I absolutely love your site.. Excellent colors & theme.
    Did you build this site yourself? Please reply back as I’m looking to create my own personal website and would like to know where you got this from or just what the theme is named.
    Appreciate it!

  • Thanks for finally talking about > Has Employee Experience (EX) Replaced Employee Engagement?
    – The Talent Hub International < Liked it!

  • I got this site from my buddy who shared with me
    regarding this website and now this time I am visiting this website and reading very informative posts at this place.

  • Hello There. I discovered your weblog the use of msn. That is a very smartly written article.
    I will be sure to bookmark it and come back to learn more of your useful info.
    Thanks for the post. I will definitely return.

    Visit my homepage: bantenglive.net

  • Can I simply say what a relief to uncover someone
    that really knows what they’re discussing on the web.
    You definitely know how to bring an issue to light and make it important.

    More and more people have to read this and understand this side of
    the story. I can’t believe you aren’t more popular since you most
    certainly possess the gift.

    my page – https://kungfuchicken.site/

  • Hello this is kind of of off topic but I was wondering if blogs use WYSIWYG editors or if you have to manually code with HTML.
    I’m starting a blog soon but have no coding knowledge so I wanted to get advice from someone with experience.
    Any help would be greatly appreciated!

  • Very great post. I just stumbled upon your weblog and wished to mention that I’ve truly loved browsing your weblog posts.
    In any case I’ll be subscribing on your feed and I hope
    you write again very soon!

  • I’m really impressed with your writing skills and
    also with the layout on your weblog. Is this a paid theme or did you modify it
    yourself? Anyway keep up the excellent quality
    writing, it is rare to see a nice blog like this one nowadays.

  • Greetings from Ohio! I’m bored at work so I decided to browse your website on my iphone
    during lunch break. I enjoy the knowledge you provide here and can’t wait to take a look
    when I get home. I’m surprised at how quick your blog loaded on my phone ..
    I’m not even using WIFI, just 3G .. Anyways, great site!

  • Hey there! Someone in my Facebook group shared this website with us
    so I came to give it a look. I’m definitely loving the information. I’m
    bookmarking and will be tweeting this to my followers!
    Great blog and terrific design and style.

    my webpage :: Ketosium XS

  • Greetings! Very useful advice in this particular post!

    It’s the little changes which will make the greatest
    changes. Many thanks for sharing!

  • I’ve been exploring for a little bit for any high-quality articles
    or weblog posts on this sort of space . Exploring
    in Yahoo I ultimately stumbled upon this website. Reading this information So i am happy
    to express that I have an incredibly just right uncanny feeling I
    found out just what I needed. I most surely will make certain to
    do not fail to remember this website and give it a glance on a relentless basis.

  • Howdy very nice site!! Guy .. Excellent ..
    Wonderful .. I will bookmark your site and take the feeds additionally?

    I am satisfied to seek out numerous helpful information here within the post, we want
    develop extra techniques on this regard, thanks
    for sharing. . . . . .

  • Good day I am so glad I found your blog page, I really found you by
    mistake, while I was researching on Google for something else,
    Regardless I am here now and would just like to say
    kudos for a tremendous post and a all round entertaining blog (I also love the theme/design),
    I don’t have time to read through it all at the minute
    but I have book-marked it and also added your RSS feeds,
    so when I have time I will be back to read more,
    Please do keep up the fantastic job.

  • You really make it seem so easy with your presentation but I
    find this matter to be really something that I think I would never understand.
    It seems too complex and very broad for me. I’m looking forward for your next post, I’ll try to get the hang of it!

  • Thanks a bunch for sharing this with all people you really understand what you are speaking approximately!
    Bookmarked. Kindly additionally visit my web site =).
    We may have a link change contract between us

    Also visit my blog post :: slotpulsa128.xyz

  • Pretty component of content. I just stumbled upon your
    web site and in accession capital to say that I get actually enjoyed account your weblog posts.
    Any way I will be subscribing on your feeds or
    even I achievement you get entry to persistently rapidly.

  • I have read so many articles or reviews concerning
    the blogger lovers except this post is really a nice post, keep it up.

  • I was recommended this web site by means of my cousin. I’m not certain whether this
    put up is written through him as no one else recognise such
    unique approximately my trouble. You are incredible!
    Thanks!

    Here is my web page :: sabung ayam s128

  • I am really impressed with your writing skills as well as with the layout on your
    weblog. Is this a paid theme or did you customize
    it yourself? Either way keep up the excellent quality writing, it’s rare to see a nice blog like this one nowadays.

    Feel free to surf to my webpage; https://slotpulsa188.xyz

  • Attractive section of content. I simply stumbled upon your site and in accession capital to say that
    I get in fact loved account your blog posts. Anyway I will be subscribing for your feeds or even I success you get admission to consistently fast.

  • Hey would you mind sharing which blog platform you’re working
    with? I’m looking to start my own blog soon but I’m
    having a hard time choosing between BlogEngine/Wordpress/B2evolution and
    Drupal. The reason I ask is because your design and style seems different then most blogs
    and I’m looking for something unique. P.S
    Sorry for being off-topic but I had to ask!

  • Today, I went to the beach with my children. I
    found a sea shell and gave it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.”
    She placed the shell to her ear and screamed. There was a hermit crab inside and it pinched her ear.
    She never wants to go back! LoL I know this is totally off topic but I had to tell someone!

  • My brother suggested I might like this web site. He was entirely right.
    This post truly made my day. You can not imagine
    simply how much time I had spent for this information! Thanks!

  • Have you ever considered publishing an ebook or guest authoring on other blogs?
    I have a blog centered on the same information you discuss
    and would love to have you share some stories/information. I know
    my readers would enjoy your work. If you’re even remotely
    interested, feel free to send me an email.

  • Its like you read my mind! You seem to know so much approximately this, like you wrote
    the guide in it or something. I think that you simply could do with a few p.c.
    to power the message house a little bit, but other
    than that, this is fantastic blog. A fantastic read. I will certainly be back.

  • I’m not sure where you are getting your info, but good topic.
    I needs to spend some time learning more or understanding more.
    Thanks for fantastic information I was looking for this information for my mission.

  • I’m gone to tell my little brother, that he should also visit this blog on regular basis to take updated from most
    up-to-date information.

  • Its such as you read my thoughts! You seem to know so much approximately this, such as you wrote the e-book in it or something.
    I think that you simply could do with some p.c.

    to force the message home a little bit, however other than that, this is wonderful blog.
    An excellent read. I will definitely be back.

  • Hi there, this weekend is nice in support of me, because this occasion i am reading this impressive informative paragraph here
    at my home.

  • It’s in reality a nice and useful piece of info.
    I am glad that you simply shared this useful info
    with us. Please stay us informed like this. Thanks for sharing.

  • Hey there, I think your site might be having browser compatibility issues.
    When I look at your blog in Ie, it looks fine but when opening in Internet Explorer, it has some
    overlapping. I just wanted to give you a quick heads up!

    Other then that, fantastic blog!

  • I do not know if it’s just me or if everyone else experiencing issues with your
    site. It appears as though some of the text in your posts are running off
    the screen. Can somebody else please comment and let me know if this is happening to them too?
    This might be a issue with my browser because I’ve had this happen before.
    Many thanks

  • I have read so many content on the topic of the blogger lovers except this piece
    of writing is actually a pleasant post, keep it up.

Leave a Reply

Your email address will not be published.

nineteen − 4 =