By Natanya Rutstein
Employee experience is like a delicately balanced equation. Inclusion of the all the right elements will increase your chances of creating positive employee work experiences and building an engaged and productive workforce. If you’re thinking about implementing a VoE Programme in your organisation, here are nine key activities to consider, based on recent research conducted by Gartner (Apply Voice-of-the-Customer Best Practices to Voice-of-the-Employee Initiatives, 25 April 2017, https://www.gartner.com).
1. Get top management buy-in
As with any business initiative, the success of your VoE programme will ultimately hinge on the support of top management. Because you will most likely require some form of budget and resources for your initiatives, make your goals SMART – Specific, Measurable, Achievable, Relevant, and Timebound. Use metrics such as Employee Net Promotor Score (NPS) and Employee Satisfaction (CSI) scores.
2. Build your Programme over time
Start by piloting and implementing small VoE projects across the organisation, always ensuring they are in line with your VoE strategy and employee engagement programme. In time, you can begin to integrate the solutions with the ultimate goal of building an integrated and holistic VoE solution.
3. Don’t throw the baby out with the bathwater!
Conduct an organisation wide audit to document the employee feedback systems currently in place. This process will help you to streamline existing technologies as well as determine the usefulness of information currently gathered and the collection methods used. You may be able to tweak and build on to what you already have.
4. Communication strategy
Since one of the primary objectives of a VoE initiative is to encourage a culture of open communication between employees and management, it is imperative that a communication strategy is in place to educate employees on the benefits of the programme and their role in its’ success. Always give feedback to your employees on how, when and what you are doing regarding feedback received.
5. Real-time feedback
Relevant feedback is feedback which is gathered in real-time and acted upon immediately. If you are serious about connecting with your employees and gaining meaningful insight into what motivates or troubles them, you have to capture their sentiments in the moment.
6. Cover all bases
Make sure to collect feedback at each of the touchpoints in the employee lifecycle e.g. on-boarding, post-training and exit surveys. These touchpoints provide the opportunity for HR to gather valuable insights and to act timeously in order to improve areas of dissatisfaction and re-engage with employees.
7. Act quickly
Asking your employees for feedback is engaging but what really matters to them is seeing that their feedback is being used and that action is being taken. A lack of action can be interpreted as a lack of management commitment and will erode the relationship of trust between employee and employer.
8. Follow-up regularly
Make sure to follow-up regularly and monitor both positive and negative consequences of your initiatives. Continuously look for areas of improvement and make sure to re-focus and adjust priorities along the way.
9. Measure the impact at all levels
The success of your initiatives will ultimately hinge on the metrics and measurement systems you embed in your programme. Data gathered must be relevant and useful to contribute to the strategic goals of the organisation as well as to the day-to-day operational activities.
References:
- https://www.mycustomer.com/experience/voice-of-the-customer/how-can-voice-of-the-employee-be-used-as-a-staff-and-customer
- https://www.maritzcx.com/voice-of-the-employee/
- https://www.surveygizmo.com/survey-blog/voice-of-the-employee/
- Apply Voice-of-the-Customer Best Practices to Voice-of-the-Employee Initiatives, 25 April 2017, https://www.gartner.com/home
- https://disneyinstitute.com/blog/2015/03/is-a-voice-of-the-employee-program-the-key-to-improving-customer-experience/
- https://hub.appirio.com/cloud-powered-blog/how-to-design-a-voice-of-the-employee-program-that-will-amp-up-your-cx
- https://www.taskus.com/blog/how-voice-of-the-employee-programs-improve-customer-experience/
It’s not my first time to go to see this site, i am visiting this web site dailly and get pleasant information from here everyday.
my page: cannabis gummies
I’ll immediately take hold of your rss feed as I can not to find
your email subscription hyperlink or e-newsletter service.
Do you have any? Kindly permit me know so that I could subscribe.
Thanks.
Feel free to visit my homepage: delta 8 (http://www.thedailyworld.com)
A motivating discussion is worth comment. I
believe that you ought to publish more on this subject matter,
it may not be a taboo subject but typically people do not speak about these subjects.
To the next! Best wishes!!
Also visit my page; weed near me
For hottest news you have to pay a quick visit
web and on the web I found this website as a
finest site for latest updates.
My blog post … weed dispensaries
Fascinating blog! Is your theme custom made or did you download it from somewhere?
A theme like yours with a few simple tweeks would really make my blog stand out.
Please let me know where you got your design. Appreciate it
Here is my web-site; buy weed
Excellent article. Keep writing such kind of information on your site.
Im really impressed by your site.
Hello there, You have performed a great
job. I’ll definitely digg it and for my part suggest to my friends.
I am sure they will be benefited from this website.
Have a look at my blog: buy weed online
My spouse and I stumbled over here by a different website and thought I might check things out.
I like what I see so now i am following you. Look forward to looking into your web
page for a second time.
Feel free to surf to my page :: best cbd online
I got this website from my buddy who told me regarding this website and at the moment this time I am visiting this site and reading very informative articles at
this time.
Hello, always i used to check weblog posts here in the early hours
in the daylight, because i love to gain knowledge of
more and more.
Wow, awesome blog layout! How long have you been blogging for?
you made blogging look easy. The overall look of your site is wonderful, let alone
the content!
WOW just what I was searching for. Came
here by searching for marijuanas legalized
Peculiar article, just what I needed.
It’s the best time to make a few plans for the long run and it is time
to be happy. I have read this put up and if I may
I wish to recommend you few attention-grabbing things or advice.
Maybe you can write subsequent articles relating
to this article. I wish to learn even more issues approximately it!
Feel free to surf to my web page; kratora white maeng da reviews
Heya i’m for the primary time here. I found this board and I
in finding It truly helpful & it helped me out much.
I am hoping to give one thing again and aid others like you helped me.
My web blog – herald net
Very nice post. I just stumbled upon your weblog and wished to say
that I’ve really enjoyed surfing around your blog posts.
After all I’ll be subscribing on your feed and I hope you write once more very soon!
Excellent post. I will be dealing with a few
of these issues as well..
My web blog delta 8 thc carts (area52.com)
Sweet blog! I found it while searching on Yahoo News. Do you have any tips on how to get listed in Yahoo News?
I’ve been trying for a while but I never seem to get
there! Cheers
I’ll right away grasp your rss as I can not in finding your email subscription hyperlink or e-newsletter service.
Do you’ve any? Kindly allow me recognize in order that I could subscribe.
Thanks.
Hi, I read your new stuff regularly. Your humoristic style is awesome, keep
doing what you’re doing!
Greetings I am so thrilled I found your webpage, I really found you
by error, while I was searching on Aol for something else,
Anyhow I am here now and would just like
to say many thanks for a incredible post and a all round interesting blog (I also love
the theme/design), I don’t have time to
look over it all at the minute but I have bookmarked it and also added in your RSS feeds, so when I have time I will be back to read more,
Please do keep up the fantastic work.
You’ve made some really good points there. I looked on the internet for additional information about the issue and found most people will go along with your views on this
website.
Does your site have a contact page? I’m having a tough time locating it but, I’d like to send you an e-mail.
I’ve got some suggestions for your blog you might be interested in hearing.
Either way, great site and I look forward to seeing it expand over time.
These are actually fantastic ideas in about blogging. You have touched some pleasant points here.
Any way keep up wrinting.
I enjoy what you guys tend to be up too. This type of clever work and
coverage! Keep up the very good works guys I’ve added you
guys to blogroll.
Simply desire to say your article is as amazing. The clearness in your post is just
cool and i can assume you’re an expert on this subject.
Well with your permission let me to grab your RSS feed to keep up to date with forthcoming post.
Thanks a million and please carry on the enjoyable work.
Amazing! This blog looks just like my old one! It’s on a totally different subject but it has pretty much the same
layout and design. Superb choice of colors!
What’s up, I would like to subscribe for this weblog to obtain most recent updates, so where can i do it please
assist.
Having read this I thought it was rather enlightening.
I appreciate you finding the time and energy to put this information together.
I once again find myself spending a significant amount of time both reading and
posting comments. But so what, it was still worthwhile!
Write more, thats all I have to say. Literally, it seems as though you relied
on the video to make your point. You obviously know what youre talking about, why waste your intelligence on just posting videos to your
site when you could be giving us something enlightening to read?
This article is really a nice one it helps new net users, who
are wishing in favor of blogging.
Spot on with this write-up, I really think this site needs a lot
more attention. I’ll probably be back again to see more, thanks for the info!
I appreciate, lead to I found just what I was having a look for.
You’ve ended my 4 day long hunt! God Bless you man. Have a nice day.
Bye
Great blog! Do you have any tips and hints for aspiring
writers? I’m planning to start my own site soon but I’m a little lost on everything.
Would you recommend starting with a free platform like WordPress
or go for a paid option? There are so many options out there that I’m totally confused ..
Any tips? Cheers!
It’s very simple to find out any matter on net as
compared to books, as I found this article at this web site.
This website was… how do I say it? Relevant!!
Finally I’ve found something that helped me.
Appreciate it!
Its like you read my mind! You appear to know so much about this,
like you wrote the book in it or something. I think that you could do with
a few pics to drive the message home a bit, but instead of that, this is magnificent
blog. An excellent read. I will certainly be back.
I am genuinely thankful to the holder of this web site who has shared this impressive piece of writing at here.
Hmm is anyone else having problems with the images on this blog loading?
I’m trying to find out if its a problem on my end or if it’s the blog.
Any feed-back would be greatly appreciated.
Do you have any video of that? I’d love to find out more details.
I am extremely impressed along with your writing talents as smartly as
with the format to your weblog. Is that this a paid topic or did you modify it your self?
Anyway keep up the excellent quality writing, it’s rare to look a great weblog like this one these days..
I think the admin of this web site is actually working hard in support of his website,
because here every stuff is quality based data.
I am really loving the theme/design of your blog. Do you ever run into any web browser
compatibility issues? A number of my blog readers have
complained about my site not working correctly in Explorer but looks great in Chrome.
Do you have any tips to help fix this issue?
I’m really enjoying the design and layout of your blog.
It’s a very easy on the eyes which makes it much more pleasant for me to come here and
visit more often. Did you hire out a developer
to create your theme? Excellent work!
Oh my goodness! Amazing article dude! Thank you so much, However I am experiencing difficulties with your RSS.
I don’t understand why I am unable to subscribe to it.
Is there anybody having the same RSS issues? Anybody who knows the solution will you kindly respond?
Thanx!!
I needed to thank you for this excellent read!! I certainly loved every little bit of
it. I have got you book marked to check out new stuff you post…
Definitely believe that which you stated. Your favorite justification seemed to
be on the web the simplest thing to be aware of. I say to you,
I definitely get annoyed while people consider worries that they just don’t know about.
You managed to hit the nail upon the top as well as defined out
the whole thing without having side-effects
, people can take a signal. Will probably be back to get more.
Thanks
That is a very good tip especially to those new to the blogosphere.
Brief but very accurate information… Many thanks for sharing this one.
A must read post!
Hi there, yeah this article is in fact pleasant and I have learned lot of things from it concerning blogging.
thanks.
It’s awesome to pay a quick visit this site and reading the views of all mates about this
post, while I am also zealous of getting familiarity.
What’s up, I check your new stuff regularly.
Your story-telling style is awesome, keep up the good
work!
If you are going for finest contents like I do, only pay a visit this web
page everyday because it gives quality contents, thanks
Wow, that’s what I was searching for, what a stuff!
present here at this blog, thanks admin of this site.
Hi my loved one! I wish to say that this article is amazing, nice written and come with almost all significant infos.
I’d like to peer extra posts like this .
This is the perfect blog for everyone who wants to find out about this topic.
You know so much its almost tough to argue with you (not that I
really would want to…HaHa). You certainly put a new spin on a topic that has been written about for ages.
Excellent stuff, just wonderful!
Hi there, just wanted to tell you, I liked this post.
It was funny. Keep on posting!
Hi there this is somewhat of off topic but I was wondering if blogs use WYSIWYG editors or if
you have to manually code with HTML. I’m starting a blog soon but have
no coding experience so I wanted to get guidance from someone with experience.
Any help would be greatly appreciated!
Because the admin of this website is working, no
hesitation very shortly it will be well-known, due
to its feature contents.
I’ve learn several good stuff here. Definitely price
bookmarking for revisiting. I wonder how a lot effort you place to create this type of
excellent informative site.
I visited various blogs however the audio feature for audio songs existing at this
website is truly excellent.
I am not sure where you’re getting your information, but great topic.
I needs to spend some time learning more or understanding
more. Thanks for fantastic information I was
looking for this info for my mission.
I know this web site gives quality dependent articles or reviews and additional material, is there any other site which
provides these kinds of stuff in quality?
Very quickly this web site will be famous among
all blogging and site-building users, due to it’s fastidious content
It’s hard to come by knowledgeable people for this subject, but you seem like you know what you’re talking about!
Thanks
Right here is the perfect website for everyone who would
like to understand this topic. You realize so much its almost tough to argue with you (not that I really will need to…HaHa).
You certainly put a fresh spin on a topic which has
been discussed for decades. Great stuff, just great!
Hello There. I found your blog using msn. This is a very well written article.
I’ll make sure to bookmark it and come back to read more of your useful information. Thanks for the post.
I will certainly return.حامد همایون نیمه من
Hi there i am kavin, its my first occasion to commenting anywhere, when i read
this article i thought i could also create comment due to this sensible piece of writing.
Oh my goodness! Amazing article dude! Thank you so much, However
I am having troubles with your RSS. I don’t understand
the reason why I can’t subscribe to it. Is there
anyone else getting similar RSS issues? Anyone who knows the solution will you kindly respond?
Thanx!!
Sweet blog! I found it while searching on Yahoo News.
Do you have any suggestions on how to get listed in Yahoo News?
I’ve been trying for a while but I never seem to get there!
Thank you
Oh my goodness! Amazing article dude! Thank you, However
I am going through issues with your RSS. I don’t know why I am unable to
subscribe to it. Is there anyone else having the same RSS
problems? Anyone who knows the answer will you kindly respond?
Thanx!!
My spouse and I stumbled over here different page and thought I might as well check things out.
I like what I see so now i am following you.
Look forward to checking out your web page again.
Do you have a spam problem on this website; I also am a
blogger, and I was wanting to know your situation; many
of us have developed some nice procedures and we are looking
to trade methods with others, be sure to shoot me an email if interested.
naturally like your web-site but you need to check the spelling on quite a few of your
posts. A number of them are rife with spelling problems and I
find it very troublesome to inform the truth nevertheless I
will certainly come back again.
What’s up to every , since I am actually keen of reading this
weblog’s post to be updated daily. It carries pleasant information.
Superb, what a webpage it is! This web site provides useful information to us, keep it up.
I enjoy what you guys tend to be up too. This sort of clever work and exposure!
Keep up the great works guys I’ve you guys
to blogroll.
Heya i’m for the first time here. I came across this board and I in finding It
really helpful & it helped me out a lot. I’m hoping to present something back
and help others such as you helped me.
Have you ever considered writing an e-book or guest authoring on other websites?
I have a blog centered on the same topics you discuss and would love to have
you share some stories/information. I know my subscribers would enjoy your work.
If you’re even remotely interested, feel free
to send me an e-mail.
Great blog you have got here.. It’s difficult to find excellent writing like yours these
days. I truly appreciate individuals like you! Take care!!
Wow, marvelous weblog structure! How long have you ever been blogging for?
you make blogging glance easy. The whole glance of your web site is magnificent,
as neatly as the content!